Insurance & referrals
Learn how to request massage through VA Community Care, or check your Aetna benefits with our office before scheduling.
Call (910) 409-6315For Veterans
VA Community Care Network (CCN) allows eligible Veterans to receive approved care outside VA. Massage therapy may be covered when approved by your VA health care team.
Ask your VA primary care provider or care team whether massage therapy is appropriate for your needs and whether you qualify for a Community Care referral.
Ask for Heavin’s Touch as your preferred community provider. Share the practice details shown here, including our referral fax number. VA reviews your request and prepares the referral.
Once VA has prepared your referral, call our office to coordinate scheduling and confirm the paperwork. A faxed request alone is not authorization for treatment.
Your VA authorization identifies the approved provider, services, and treatment period. Confirm these details with VA and our office before your visit. If you schedule yourself, notify your VA care team within 14 days.
For the full process, read VA’s referral and appointment guidance and covered Community Care services.
We are in-network with Aetna. Coverage for massage depends on your specific plan and benefits. Call our office before scheduling to discuss your plan and any referral or authorization requirements.
Network participation does not guarantee that a service is covered. Ask about any deductible, copayment, or coinsurance that may apply.
Please call our office before scheduling to discuss your specific plan, benefits, and any referral or authorization requirements.
No. Your authorization specifies the care you can receive and how long approval lasts. Check with your VA care team before receiving a service outside that authorization.
Contact our office and your VA care team before your approved visits or treatment period run out. Additional care requires VA review and approval.
The homepage lists private-pay prices. Your insurance coverage and any amount you owe depend on your plan and authorization. Call us before scheduling to discuss your situation.
Call our office for help with the next step.
